Zendesk vs Intercom: An Honest Comparison in 2024 There are many powerful integrations included, such as Salesforce, HubSpot, Mailchimp, Slack, and Zapier. With all accounted for, it seems that Zendesk still has a number of user interface issues. Finally, you’ll have to choose your reporting preferences including details about what you’ll be tracking and how often you want to be reported of changes. The highlight of Zendesk is its help desk ticketing system, which brings several customer communication channels to one location. The software allows agents to switch between tickets seamlessly, leading to better customer satisfaction. Whether an agent wants…